CRM customer portal for electricity company
Citizens expect organizations to offer them an online portal for self-service. This customer self-service portal we developed for an electricity company allows citizens to submit documents and monitor the overall connection process to the electricity grid.
When developing the CRM, we particularly focused on ensuring scalability and responsiveness. The clustered installation supports registration of over 50000 users annually and simultaneous access for over 1000. Security of the portal and users’ sensitive data is a default features.
The use of a customer self-service portal took out loads of frustration both for citizens and the electricity company employees: reduced waiting time, no more queues at the cash desk, clean and transparent processes.
|SOFTWARE DEVELOPMENT: Liferay DXP, Java, JSP, Portlet Technology, RDBMS, Tomcat/JBoss, REST web services, AJAX
|Level of Services:
The electricity company distributes and supplies electric power for millions of customers. To deliver overall quality services the company started the digital transformation process with the customer care operations.